Shorepilot Product Warranty

We believe in quality gear. Shorepilot designs products that you can depend on for all of your adventures, and we will support your gear for life. Our bags are guaranteed by a limited lifetime warranty that covers any damage to the zippers, handles, outer shell or anything else that functionally impairs your bag. If anything breaks, we will fix or replace it for you.

 

Limited Lifetime Warranty

The Shorepilot limited lifetime warranty extends to all of our bag products. The warranty does not cover clothing or small accessories, such as the waterproof phone protector. The Shorepilot limited lifetime warranty extends to the original purchaser. Shorepilot warrants that all of our products will be free from defects in workmanship and materials for the entirety of the product life. If a defect occurs as the result of the product’s intended use according to the care instructions, we will repair, replace, exchange or refund, at our discretion, the defective product or feature of product. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.

 

Warranty Claim Process

If you’d like to return a product under the limited lifetime warranty or for repair please contact Shorepilot Customer Service at support@shorepoilot.com. Our team will get back to you ASAP to understand how we can resolve the issue in order to get you back out into the great outdoors.

If after inspecting your claim, and the product has failed per the limited lifetime warranty, we will send you an email with details for you to process your bag return. If we are unable to repair your bag, we reserve the right to replace it with the same or similar product. If it is determined that the requested and/or returned product is not covered by the Shorepilot limited lifetime warranty, we will contact you with further details regarding repair options available to you.